Start where you paid
The store that took your money runs the return. Open the order on their site, pick the item, and choose the reason — their flow covers damaged, incomplete, changed-my-mind and wrong-item, and it will tell you straight away whether you post the box back or keep it.
Damaged in transit
Photograph the outer packaging before you open anything else. It is the single thing that makes a damage claim quick, and it is impossible to go back and get afterwards.
A missing or misprinted component
Same route, and say what is missing in the note. Card decks are printed in sheets, so a short deck is almost always a cutting fault on one specific run — telling the store which game and which card helps us find the sheet at our end too.
It was not the game you hoped for
Fair, and our product pages try hard to stop that happening: every one carries who the game suits and who should skip it, written from what reviewers actually said rather than from what we wish they had said. If the box still misses, the return window at the store is the answer, and we would rather you sent it back than kept something unplayed.
What we can do from here
Settle a rules question that made the game feel broken when it is not, and point you at the box that would have suited your table better. That is the honest extent of it — we cannot see your order, your address or your refund.
